Jereme Hancock

Michael Jereme Hancock

I'm just a guy who likes to tinker.

Current Projects

Random Goat
Looking for random goat gifs?
Bouncing Trump
Just a bunch of bouncing Trump heads.
Kodi Addons
Kodi Media Center Addons
Snopes It
Fact checking is easy!
Roadside America API
Roadside America API
Pi Lab
Raspberry Pi web cluster.

Work Experience

Software Developer at Liquid Web

2016 - Present

  • UI development for our customer facing control panels.
  • Full stack development in a fast paced organization.
  • Perform QE/QA tasks for a variety of projects.

Product Manager II at Rackspace

2014-2016

  • Manage the development of the Cloud Sites Control Panel.
  • Work closesly with Engineering and System Operations to implement improvements to the Cloud Sites product.
  • Ensure that the Cloud Sites product is focused on continuous improvements.

Automation Engineer I at Rackspace

2013-2014

  • Develop and maintain procedures to ensure efficiency within support department.
  • Build various web applications for customer's and support staff.
  • Liaison with our Development and Engineering teams.

Linux System Admin I at Rackspace

2012-2013

  • Deliver Fanatical customer support via phone, chat, and ticket systems.
  • Troubleshoot complex issues in a load balanced, clustered hosting environment.
  • Handle various levels of customer escalations.

Support Technician at Rackspace

2011-2012

  • Deliver Fanatical customer support via phone, chat, and ticket systems.
  • Troubleshoot complex issues in a load balanced, clustered hosting environment.
  • Handle various levels of customer escalations.

Freelance Web Design and Development

2004-present

  • Designed custom special interest websites for personal business use and by contract for other organizations and businesses.
  • Provided flexible, responsive customer support via email, telephone, and online forums to resolve email and website issues.
  • Maintained and provided full spectrum support to include search engine optimization and monthly updates.

Program Assistant at NIMH

2004-2005

  • Advised Principal Investigators at U.S. research institutions applying for confidentiality certificates for their research projects.
  • Reviewed/facilitated all financial disclosure, outside activities, official duty requests, and sponsored travel forms for all NIMH employees.
  • Developed/maintained information systems for managing and producing reports tailored to a broad spectrum of data requests.

Education