Michael Jereme Hancock

Work Experience

Software Developer I at Liquid Web

2016 - Present

  • UI development for our customer facing control panels.
  • Full stack development in a fast paced organization.
  • Perform QE/QA tasks for a variety of projects.

Product Manager II at Rackspace

2014-2016

  • Manage the development of the Cloud Sites Control Panel.
  • Work closesly with Engineering and System Operations to implement improvements to the Cloud Sites product.
  • Ensure that the Cloud Sites product is focused on continuous improvements.

Automation Engineer I at Rackspace

2013-2014

  • Develop and maintain procedures to ensure efficiency within support department.
  • Build various web applications for customer's and support staff.
  • Liaison with our Development and Engineering teams.

Linux System Admin I at Rackspace

2012-2013

  • Deliver Fanatical customer support via phone, chat, and ticket systems.
  • Troubleshoot complex issues in a load balanced, clustered hosting environment.
  • Handle various levels of customer escalations.

Support Technician at Rackspace

2011-2012

  • Deliver Fanatical customer support via phone, chat, and ticket systems.
  • Troubleshoot complex issues in a load balanced, clustered hosting environment.
  • Handle various levels of customer escalations.

Freelance Web Design and Development

2004-present

  • Designed custom special interest websites for personal business use and by contract for other organizations and businesses.
  • Provided flexible, responsive customer support via email, telephone, and online forums to resolve email and website issues.
  • Maintained and provided full spectrum support to include search engine optimization and monthly updates.

Program Assistant at NIMH

2004-2005

  • Advised Principal Investigators at U.S. research institutions applying for confidentiality certificates for their research projects.
  • Reviewed/facilitated all financial disclosure, outside activities, official duty requests, and sponsored travel forms for all NIMH employees.
  • Developed/maintained information systems for managing and producing reports tailored to a broad spectrum of data requests.

Education